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Questions?
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0508 234 327
Mon to Fri 9am to 7pm
* We may use the email address to contact you on your order status.
Ordering
Ordering Online should be as easy as ABC. If you do have any questions, we hope you will find the answers here.
Placing an order
It is only possible to order your adidas products from us by using the checkout feature of www.adidas.co.nz. Please click here to learn how to do this.
Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at www.adidas.co.nz, you can view all of the past adidas orders you've placed on that account.
Access your full Order History by clicking on My Account and entering your username and password. If you want to learn how to sign up for an account, click here.
Cancelling your order
Because we always try to process all orders as fast as possible, it is only possible to cancel an order by calling our customer service within a very short period after placing the order. You can call our customer service team on 1800 801 891(freephone)
Sale/ Clearance
On www.adidas.co.nz you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.
Promotion codes
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.