• Questions?

    Our advisors can help.  

    0508 234 327

    Mon to Fri 9am to 7pm

    * We may use the email address to contact you on your order status.

How do I return (part of) my order?

If you are not entirely satisfied with your order, you may be entitled to a refund. Please refer to our Return Policy.

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by adidas to your payment services provider (for example your credit card supplier).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. For further information please feel free to call our online shop customer service team (number at the bottom of the page) and let the advisor know the details of your order and / or about your open question. Our online shop customer service team is available Monday through Friday from 7a.m. to 5p.m. Our advisors are happy to assist you.


Can I exchange a product?

Unfortunately we are unable to exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.


What should I do if my product arrives damaged or defective, or isn't what I ordered?

If you have received a damaged or defective product, please return the product as per the return instructions. If you have received the incorrect order please contact our customer service advisors (number at the bottom of the page) and let the representative know the details of your order and they will then assist you further. They are available Monday through Friday from 9am to 7pm.


Will you refund my shipping / delivery costs if I return my order?

We will refund the complete cost of the return. We will not refund the shipping costs.


What is Revolution 30?

Revolution 30 allows you to purchase adidas adult and junior running footwear containing Boost technology with confidence. Quite simply, if you are not happy with any pair of our Boost running footwear, you can return them to your store of purchase within 30 days of the date of purchase, for an exchange or a refund of the purchase price. Click here to view the full list of footwear models included in Revolution 30.


What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (number at bottom of the page) and let the advisor know the details of your order and / or about your open question.

Our online shop customer service team is available Monday through Friday from 9a.m. to 7p.m. Our advisors are happy to assist you.