COVID-19

CAN I SHOP ONLINE?

Yes! We're back online. Stay home and stay safe, we'll deliver to your door.

WILL MY ORDER BE DELAYED?

Our delivery partner is currently experiencing challenges with their distribution services. As a result, we are experiencing long delays with the fulfillment and shipping of our online orders. 

 

View our delivery timelines here.

 

If you placed an order with us before New Zealand lockdown and have not been contacted, please contact our customer service team here.

MY ORDER HAS SHIPPED, BUT I AM NOT GETTING UPDATES?

Due to the above challenges this may mean you have received an order confirmation email but have not received any further communication. 


Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online.  


There is currently a long delay between the status of an order being updated on the website, as this is done by the carrier and this service is currently unavailable. 


We sincerely apologise for this inconvenience and appreciate your patience as we work through this.


For more information on your order status, you can check here.

WILL THE RETURN PERIOD BE EXTENDED?

Yes. We have extended our Return policy to 90 days from the day you received your order. View here.

WHEN WILL I RECEIVE REFUND FOR MY CANCELLED/RETURNED ORDER?

For orders that requested to return for refund, refund can only be processed when we received your returned item and have been inspected by our quality assurance team. Once confirmed that the item(s) is eligible for a return we will facilitate the refund. 
 
Please note: Due to the current delays we are experiencing, please allow an additional 5 - 7 days for your return to be processed. 

CAN I GO TO A RETAIL STORE?

Yes. Select adidas stores are now open and other stores will open in coming days. 


To find out more about our stores opening and trading hours please view here.


We look forward to welcoming you back into our stores. 

 

WHAT ARE YOUR PREVENTATIVE MEASURES IN RETAIL STORES? 

To create a safe environment for our staff and customers we have implemented the preventative measures in all adidas store.


5 Steps To Protect  

1.    Wash hands often
2.    Cough into your elbow
3.    Don’t touch your face
4.    Keep safe distance
5.    Stay home if you can 


We appreciate your support and cooperation to help keep our stores safe during this time.