adidas Online Shop

FREQUENTLY ASKED QUESTIONS

How do I return an item?

When will I get my refund?

Why was my order cancelled

How long does delivery take?

Can I change my delivery address or change/cancel my order if it hasn't been shipped yet?

How do I track my order and delivery status?

How do I use my voucher code?

Why isn't my voucher working?

What happens to my voucher if I return my order or if (part of) my order is cancelled?

What if I can't find the product(s) I'm looking for?

SUPPORT TOPICS

ADICLUB & NEWSLETTER

RETURNS & REFUNDS

COMPANY INFORMATION

PRODUCTS

ORDERING

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SIZE GUIDE

COVID-19

COMPETITIONS & OFFERS

ADIDAS RUNNING

adiclub Overview

adiclub Terms & Conditions

Do I need to register in order to buy something online?

How do I stop receiving newsletters or other marketing emails from adidas?

What if I forget my account password?

Why should I sign up for an account?

WHERE IS MY ORDER?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

STILL CAN'T FIND YOUR ANSWER?

Call us: 0800 117 722
Mon - Fri : 9AM - 8PM NZST
Sat - Sun : 10AM - 7PM NZST