Why should I sign up for an account?

Do you want to get exclusive access to top products at special prices? News and offers about the adidas things you love? The ability to review past purchases in Order history, use track & trace to check the status of recent orders, and even save your mi adidas designs? If the answer is yes, you should sign up now!

What if I forget my account password?

If you have forgotten your account password, please click on Sign In and then on the "Forgotten password" link and we will email you a new one straight away.

Do I need to register in order to buy something online?

Registration is not required. You can always place an order at the adidas online shop as a guest. At the same time - if you plan to make regular purchases through our site then we recommend that you register. This will save you time when re-ordering at the adidas online shop.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (number at bottom of the page) and let the advisor know the details of your order and / or about your open question.

Our online shop customer service team are available and happy to assist you during the following times:

Monday to Friday 10:00am to 10:00pm (NZDT)

Saturday & Sunday 10:00am to 7:00pm (NZDT)