Customer Service


We appreciate your time and strive to quickly and accurately provide answers to your questions.


Online Shop Support

For information regarding online orders or our Online Shop:

Phone: 0800 117 722*

*‘Freephone’ only applies to landlines


E-Mail: click here


We will strive to respond to your online shop enquiries within 1-2 days.


Live Chat:

Click the icon on bottom right of your screen, or download the adidas app to chat now:

App Store (Click here)

Google Play (Click here)


Our Online Shop Customer Service advisors are available:


Mon to Fri 11am-7pm (NZDT)

General Consumer Enquiries

For all general consumer enquiries that are not related to our online shop:

Phone: 0800 117 722* and listen to the options.

adidas Group

For information on the adidas Group, please visit:


For employment opportunities at the adidas Group please visit: