How do I use my voucher code?

To apply your voucher code, click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click "Enter promo code" then type your voucher code into the box and click 'Apply'.


Why isn't my voucher working?

Online shop vouchers codes can only be used on full priced products. Also, vouchers are not valid in combination with any other promotion, and retail store vouchers can't be used in the online shop. Voucher codes are valid for one use only. Some exclusions apply that include but are not limited to the following: Watches, MiCoach devices, Boost, Superstars, Licensed products and limited release products.

What happens to my voucher if I return my order or if (part of) my order is cancelled?

Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. The voucher code will not be replaced. Promotion codes are only valid within a certain time. Should you encounter any problems with using a code, please contact our customer service (number at the bottom of the page). Our advisors are happy to assist you.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (number at bottom of the page) and let the advisor know the details of your order and / or about your open question.

Our online shop customer service team are available and happy to assist you during the following times:

Monday to Friday 10:00am to 10:00pm (NZDT)

Saturday & Sunday 10:00am to 7:00pm (NZDT)